Summary of a meeting I just had (edited to protect the frustrated)…
“So, we are going to recommend a new process.”
“Yes. But we can’t recommend a new process.”
“How’s that again?”
“If we recommend a new process, we’ll imply that the existing process is broken.”
“It is.”
“You can’t just say that. It will make people defensive.”
“So, we are not going to recommend a new process?”
“No.”
“But we need a new process.”
“Yes.”
“How are we going to do that then?”
“We’ll recommend a process to evaluate the current process and then recommend that we implement a new process.”
“Isn’t that what we just did? Isn’t that why we are having this ‘process improvement’ meeting?”
“Yes.”
“Okay. Lunch then?”
“Sounds good.”
Thursday, March 25, 2010
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