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After 20 years of proudly wearing my white collar, after ingesting dozens of business success book, after encountering hundreds, if not thousands, of folks like me, stuck somewhere in Cubeland, positioned somewhere on the ladder that spans failure and success, I discovered that the book I really needed hadn’t been written, a book that was honest, funny, and poked well-deserved fun at everything that is life in a corporate world. So, I wrote that book and called it White Collar Warrior.
Showing posts with label satire. Show all posts
Showing posts with label satire. Show all posts

Monday, March 08, 2010

Insecure Executive Turrets Syndrome

Warriors, there are times you’ll need to diagnose illnesses, corporate illnesses, the kind not curable through traditional medicine, the kind with symptoms that could cause you craziness, frustration, hours of extra work, hysterical laughter and quite possibly rage.

Today, we will discuss Insecure Executive Turrets Syndrome, a horrible scourge that plagues Cubeland. ETS is quite common among the white collared, from whom you’ll hear all kinds of wrong, stupid and bizarre things. These people are sane, educated and probably not drunk. They are simply suffering from ETS.

There are various varieties of ETS, but today we’ll just be discussing the “Insecure” strain.

Insecure Executive Turrets Syndrome presents itself in meetings where the patient isn’t saying much, where everyone else is participating, discussing, and being productive. The patient will be the guy in the corner, furrowing his brow and nodding his head, maybe looking confused, and remaining silent.

The Insecure Executive, who might be new to the company, or maybe just dumb, will eventually become uncomfortable with his own silence. His boss will say something. His direct reports will be contributing. Others in the room will add to the discussion. Things might be going quite well, except for the fact that he’s not saying anything, not proving himself to be worthy of being in the room, and perhaps not worthy of his paycheck.

He’s thinking about himself and what everyone is thinking of him, and not the problem being discussed. He feels himself in quicksand, sinking slowly deeper into his silence, where he will eventually become completely unneeded, ignored and inconsequential.

At that point, to stave off the panic, he’ll blurt out something beside the point, redundant or crazy.

“I think our target market should be everybody!” could be one blurted out statement, and anyone who knows anything about marketing knows that that statement is the dumbest ever uttered. Yet, people keep saying it like it means something. Why? Because it sounds big and bold, like you’re pushing the boundaries of what’s possible. It’s as meaningless as saying, “What I think we should do is push the boundaries of what’s possible!”

Sure, skipper, you write up a project plan for all that boundary pushing you think we should be doing.

Other things you might hear the IETS victim blurt out include:

“What if we brought this idea to Facebook!”

“What if we buy a Super Bowl ad!”

“We should get even further outside the box!”

“Take a look at Avatar! What’s the common dominator between us and Avatar? It’s the biggest movie ever! Maybe something about the color blue…”

“What if we went so far outside of the box that we end up back in the box?!”

“Let’s set up more brainstorm meetings to generate ideation around the boundaries we need to push outside of the box and into another box where Facebook apps live. Also, Twitter. What about Twitter?”

In short, if you hear something crazy, redundant, blindingly obvious or that is a head-rattling non sequitur, you are in the presence of someone experiencing Insecure Executive Turrets Syndrome.

There is no cure, sadly. Just pretend you didn’t hear anything and move along. The victim will eventually get over it, or, if your company is like my company, promoted over and over again.

Tip! If you experience IETS, do not speak. Hold it in. It might hurt; it might even burn. But keep your mouth shut. If you absolutely have to say something, ask a question. Contrary to popular belief, people who ask questions almost always sound smarter than people who blurt out inanities or blinding flashes of the obvious.

Saturday, March 06, 2010

CHAPTER 2 – Working Hard at Hardly Working

(Note: This is Chapter Two of my book, White Collar Warrior. You can read the chapters that come before this one by clicking on the chapter links to the right. If you are interested in representing or publishing my book, please let me know at whitecollarwarrior@hotmail.com. Thanks!)

Key Lesson: Appear to work longer and harder than everyone else. (It doesn’t matter if you really do or not. The key word in this lesson is “appear.”)

JIMMY’S DAY SEVEN

Jimmy is settling in, hasn’t got himself fired, and managed to get computer passwords and office supplies. Good for Jimmy. So far, he’s proven himself to be useless, but harmless. In today’s world, useless can keep you employed for quite a while, so he’s safe for now. He hasn’t been there long enough to screw up publicly or take the blame for someone else’s public screw up, the two things that will often get you canned.

Jimmy is also working on a few small projects and assignments, mostly low level tasks because Dick doesn’t think too much of Jimmy…yet.

One thing Jimmy did do right, he called the number on that business card. He called the White Collar Warrior, and he got himself a little advice. Not much. The WCW doesn’t give away a lot of knowledge at first. He doles it out to those who earn it, who deserve it, and who pay monthly fee for it. And Jimmy, by making that call, earned a few words of advice.

Those words resulted in Jimmy doing something useful during his otherwise spectacularly unproductive seven days. He’s taken note of Bob’s often tension filled phone calls, and he’s noticed that on the days Bob has one of those calls, Bob leaves the office right at 6 p.m., or even a little early.

And on those days, after he bids Bob a warm farewell, he waits ten minutes, then goes to Dick’s office and asks a question, normally for some bit of information that Bob is responsible for. He never comes out and says: “Bob isn’t here.” In fact, he never says Bob’s name unless Dick says it first. Remember -- be subtle. Your intent must be invisible and your tactics imperceptible.

For instance, Jimmy has asked: “Do you have those 1997 numbers for the comparative graph I’m building?”

“Bob has those. He keeps track of all the archived metrics,” says Dick.

“I’ll get them tomorrow from Bob then.”

“What? Did Bob leave?”

“Yeah, he had to take off. No biggie. I’ll catch up with him tomorrow.”

See? Subtle. This exchange wasn’t a big deal. And by itself, would have no effect positive or negative on Jimmy’s career. However, what if a conversation like that was to be had every week, or two or three times a week? What if it became more and more obvious that Jimmy worked longer hours than Bob?

If you were Dick, wouldn’t you gain just a little more respect for Jimmy. Maybe you’d give him a few of Bob’s duties, a little sliver of Bob’s territory, because you need stuff done and Jimmy is around to do it. At that point, Jimmy has begun winning the battle against Bob, and Bob doesn’t even know he’s in a fight.

I know what you’re thinking. For that to work, Jimmy will actually have to work longer hours than Bob and often more than his boss. You hate working long hours. You’ve got TV to watch, videos games to play, and kids to put to bed. They miss their dad and are growing up without your influence. They call you “the guy who sleeps in the bed with mom” in between exploring your not-so-well hidden porn collection and smoking fatties rolled with your stash, also not hidden so well. (An ice cream tub in the freezer? What were you thinking?). Wah. Wah. Here’s a tissue, you big baby. If you think like that, you’ll never be a white collar warrior.

I’m not saying be an idiot about it. Feel free to leave right after all your co-workers leave. Also, if you want to spend time in a restroom reading the newspaper, or playing craps with the security guards or chatting up the cleaning lady, feel free to do that too. Being at work long hours doesn’t mean actually working long hours. Fill those hours however you want, but just don’t get caught.

Do your goofing off during the day and then actually work during the evening, when you have some peace and when your superiors will better notice it. Sending in a report at 3 p.m. is no big deal. But send one in at 8 p.m., and you’re a big hero because you “put in the extra hours to get the job done.”

How do you do that? How do you stave off actual work during the day so you actually work at night? Meetings. Not real ones. But the ones you tell people you’re going to.

In a company with lots of departments, you’re going to have lots and lots of meetings. They are the curse of the modern workplace (along with the hellish invention of email, of which there is a chapter in this book called Email – Proof That God Hates Us), and you’ll have days when you do nothing but sit in a chair in a room full of people who will say nothing remotely interesting or relevant to you. (See the chapter Meeting Masturbation for how to get the most use out of them.)

You can take advantage of this plague of the corporate world by declaring you’re going to a meeting and then taking off for an hour or two. Everyone will believe you because everyone is besieged by meetings. And what’s really great is that when your boss comes looking for you, or your spouse, or your mother, or your creepy kids, the word is given from someone who is quite sincere: “He’s in a meeting.”

Back in the olden days, when fax machines printed on thermal paper and office administrators were secretaries chased around by martini-swigging bosses, you had to lie to get out of work, faking a soar throat or complaining about nausea or diarrhea. (If you were good at it, you called with your head actually inside a toilet bowl, in order to get just the right echo while you poured canned beef stew into the water. It sounds perfect. Try it sometime and see.)

But today, the business gods have given us the curse of meetings, and the blessing of having the perfect excuse to disappear for an hour or two.

Important note on that: Be sure and take a pad and paper, or even better, your laptop computer. You go to and from fake meetings with crap in your arms and a worried, determine look in your eyes. You don’t trot off empty handed and smiling. Don’t be an ass and say “I’m off to the planning meeting” without so much as a pen and pad in your hand. And please, don’t forget to write something on the pad before you get back. Two pages of doodles, fake notes or death threats to members of Congress per hour you were gone should be sufficiently convincing.

And what to do during this free time?

Take an early dinner at 4 p.m. at the restaurant that always crowded after 5 p.m. Visit the bookstore across the street. Get a lap dance or two if an exotic entertainment establishment is close by. Sleep in your car. Sleep in a bathroom with your head on the toilet paper dispenser. Do whatever it is you need to do to feel like you aren’t working.

Then, return to work, where your co-workers are watching the clock waiting for 6 p.m., getting ready to shoot out the door like someone received an envelope full of white powder. With them finally gone, you can settle in for some actual productivity. As they trot out, there you’ll be, hard at work for all to see.

That will earn you “midnight oil” points, which you’ll be able to spend during your performance review self-appraisal, when you write: “I work late into the night when it’s called for and don’t leave until the job is done.” And that will be true, though you will be leaving out this line: “…but during the day I watch The Sopranos on DVD in the back seat of my SUV.”

What about those other points, the less popular, more unpleasant-to-get points…the “early bird catches the worm” points?

Yeah, I hate them too, but you need them, especially at the start of your career. You need to be the first one in AND the last one out. You need to be sitting in your cube, typing away, LOUDLY, so that people hear you. (It would be really dumb of you to come in early and not make sure people noticed.)

You need to see that look in their eyes when they arrive at work to find you already at your desk, that look that says: “What the fuck is that guy doing here all ready? He’s making me look bad.”

And more than being early, make your presence felt. Put on the coffee so it’s waiting for people when they arrive, so the rest of the morning they’ll be drinking your coffee. Put out donuts every two or three weeks. There’s nothing as tempting as a free donut, and with each deep-fried apple fritter they bite into, they’ll know it was you who paid for it

When you show up before everyone else, the building is yours, the company is yours, the stash of Girl Scout cookies in your co-worker’s cube is yours. You’re the boss and you’re making critical decisions. About what? How does being early give you power?

If you are the first one in, you can drop meeting invites on people while they are still sipping weak coffee from their travel mugs in rush hour traffic. By logging into the meeting maker first, you can set up meetings concerning your projects before anyone else has a chance. First one to schedule a meeting wins. And when you set up a meeting, you’ve established that meeting room as your territory, the domain you rule. (Again, see the chapter called Meeting Masturbation.)

So, you’re coming in earlier than everyone, leaving later than everyone and even though you’re taking advantage of some free time during the day, you’re still unhappy. It still feels like work if you aren’t at home eating ice cream out of the carton and watching Oprah in your own living room.

I can’t help you if that’s how you feel. You think Donald Trump didn’t put in some hours? You think Bill Gates kept up to date on his soaps while he was making his first billion dollars? You think Bush Jr. got to be president by being a spoiled brat and coasting through life on his family fortune and political connections? It’s true, that is exactly what W did, but unless you’ve got an oil field or two on the family ledger, you aren’t going to get by like W did.

You’re going to work your ass off. Take your pleasures when they come, but if you think you can do this without doing some actual work, forget it. I’m promising to help you to work smarter, but I’m not saying you don’t have to work.

Also, I am not giving you a license to complain about working hard. When I say make your boss and co-workers aware of the hours you’re putting in, I’m saying to subtly let them know you are being cheerfully productive while they go home to their families, favorite TV shows and warm, cozy beds. You smile at them and modestly say you’re going to finish up and go home when you can. You are cheerful in the morning when they arrive. You are not grumpy and you don’t snipe at people for not being there when you are.

You are gracious and happy at all times. You love your work, or at least you act like you love your work. And that’s the real threat to everyone around you in Cubeland, and the reason your boss is going to keep giving you hunks of other people’s territory, because you never complain. You’re eager to take on anything and everything because you’d love nothing more than to work every waking minute. If you start bitching, the boss will start taking things away from you just to shut you up. Capisci?

And that brings us back to Jimmy. Look at him. He’s working late on his report. Even Dick is gone, after having said, “Goodnight! Don’t work too late. You’ll make me look bad. Heh. Heh.”

After the building is quiet and it is certain no one else is around, Jimmy types for a few minutes, then closes the file. He was actually done an hour ago.

He sets up his email to send the report at 11 p.m., instead of the current time of 7 p.m. Using an easily downloadable bit of freeware, he will get credit for another 4 hours of work, because all Dick will know is that email was sent at 11 p.m., and Dick will be appreciative that Jimmy put in so many extra hours on his project.

Jimmy then goes into the meeting maker and schedules two meetings, each with three people, each for projects that Dick threw at him earlier. Then, he schedules another meeting, from 3 to 6 p.m., and Jimmy invites just himself. He labels it “High Level Project Planning,” so when people try to find Jimmy, they’ll get the message that he’s already taking part in a highly important gathering.

Actually, he’s going to go ice skating, and will then treat himself to a facial at the spa around the corner. Then he’s going to come back to work and settle in just as his co-workers are leaving, each of them wondering if they should work longer hours as well, because that damn new guy is really putting in some time. Damn him.

Perfect. Good job, Jimmy.

THE WHITE COLLAR WARRIOR’S ADVICE FOR STANDING OUT ABOVE THE COMPETION AT THE START OF YOUR CAREER

1. Work longer than everyone else, but not necessarily harder. You are the first one in and the last one out. Make sure your boss knows. Make sure your co-workers know.

2. Don’t be an ass about it. Remember, be subtle. Don’t sigh and moan about having to work so many hours. Don’t be complainer. The last thing anyone wants to hear is someone bitching about how hard work is. Here’s a little secret: Everyone thinks they work too many hours. Everyone is overworked, or feels that they are. Just about everyone hates their job, and they aren’t interested in knowing that you hate your job too.

3. Scam a few extra hours of credit by using an email delay send program. Don’t abuse it, but once a week or so set up some email to be sent between 11 p.m. and midnight.

4. Use a meeting as an excuse to escape work during the day, when you can have your fun and take a few minor pleasures, just enough to get through your hellish corporate existence.

5. At night, be happily working as your co-workers and boss walk past you and out the door. Say goodnight with a smile, especially to your boss. Get some real work done now that the place is quiet. Or watch movies on a portable DVD player. Or take a nap. Whatever. Up to you.

6. Set up meetings after co-workers have left or before they come in. Take control of their schedules before they can take control of yours.

7. Come in before your boss. Make sure everyone knows you were there first by making coffee, bringing in donuts, and saying good morning loudly to each person as they walk past your cube. Like I said, don’t be a grouch. But if you really are in a bad mood and you need a little morning giggle, lick each the donuts and put them back on the tray. It’s cheap, I know, but it will give you a smile when you need one.

END OF CHAPTER TWO
 

Monday, March 01, 2010

The Lost Weekend

Alcohol. Pot. Smack. Shrooms. Bolivian marching powder. Illicit sex (with or without other people being involved). Gambling. Watching every episode of Dancing With The Stars on DVD while gorging on mint chocolate chip ice cream.

All are horrible, debauched and pathetic ways to spend a weekend. But none of those match the shear sadness of a weekend spent PowerPointing. And all of them are preferable, even the Dancing With The Stars weekend, because at least that comes with ice cream.

PowerPointing has made writing a simple product plan just so much more than putting your best ideas into a document and sending it around. That would be just too easy, too effective, to old school.

Thanks to PowerPoint, you’ve also got to spend time selecting just the right photos from Google images, adding in funny cartoons, worrying over font selection, and staring at your computer screen for hours trying to shorten 10 word sentences into four-word bullet points. Your template needs to be as beautiful. Your jokes need to be hilarious. Your organization needs to flow.

It’s got to please people who will review it without letting you speak, so the words need to convey all the points you need to make. And it’s got to make happy those who think your slides should say almost nothing, and you should be speaking to all your important points. Those people want big pictures, slides that have but a single word in a 72-point font, and an overall "feel" that says more than words can ever say.

What’s truly awesome is when your boss is a PowerPoint minimalist and your boss’s boss is a PowerPoint detailist. How do you please both of them? You don’t. But you spend your weekend trying.

Saturday, February 27, 2010

Chapter One, Part 2 - ADVICE FOR CAREER DAY ONE

THE WHITE COLLAR WARRIOR’S ADVICE FOR CAREER DAY ONE

Jimmy made just about every mistake possible, the same exact mistakes most cube dwellers make on Day One.

Here is what you need to do on your first day as a White Collar Warrior:

1. Realize this and believe it with every ounce of your being: No one at your company gives a flying, flaming fuck about you if it’s your first day at a bottom-of-the-ladder job.

a. Everyone in Cubeland is trying to get up the ladder, and what they don’t need is someone climbing up their backs trying to get ahead of them. Your boss, co-workers, every person in your department, every person in every other department, and every one else right down to the cleaning staff resent your existence and wish you would go away. You’re either more work for them or a threat to their own little hunk of territory.

b. And that’s why you need to follow this next rule:

2. Don’t rely on anyone for help, especially those who are assigned to help you. Be aggressive in getting the supplies and information you need to work.

a. Sometimes needed info and advice will be offered on Day One, but it will likely be incomplete info and bad advice. You’ll be lucky to get accurate directions to the restroom. Most companies have some kind of orientation (complete with a stupor-inducing tour) and some form of welcomer or, in the case of one company I know of, a “day one buddy.” (One day is about all the friendship you’re going to get from this buddy, who probably volunteered for the job to get the $20 company cafĂ© voucher, of which he will spend about $10 on your welcome lunch and pocket the rest.)

3. When you come into contact with your welcomer (or whatever they call it at your company) get these things before you are abandoned:

a. An up-to-date company phone directory, which you will visually confirm was printed at some point in the last 30 days.

b. Your computer passwords, which you will make sure work before your welcomer leaves your cube. If she needs to bring in some tech guys, then fine, but she doesn’t leave until you’re up and running.

c. Your welcomer’s name, location of her cube, phone extension and the name of her supervisor, so you can send a nice note on how you were treated (or how bewildered and ignorant she left you).

d. Plenty of legal pads, pens, a stapler, a tape dispenser (with plenty of tape) and a box of paper clips (no less than 100).

4. Once all that’s done, call your boss and schedule a meeting for as soon as possible.

a. Begin taking control of the relationship with your supervisor. You need to think about managing him, and not letting yourself be managed. He needs to know that you’re so efficient and hard working you don’t need supervision.

5. Begin taking stocking of your co-workers.

a. You need to know them. What are they working on? What are their likes and dislikes? What are their fears? And most importantly, what are their weaknesses?

b. Eventually, you’re going to make a list of enemies and allies. No matter which side a co-worker falls on, you need all the intelligence you can gather. You never know who you’re going to need to destroy.

c. Much more on this in Chapter Three: Know Your Enemies, Otherwise Known as Your Co-Workers.


ANALYSIS OF JIMMY’S DAY ONE

Back to Jimmy, and his sorry example. Aside from the obvious stuff, there were a couple things he could have done to give him a serious edge on Day One.

One, he should have taken note of everything in Bob’s cube. Bob, being a dick and fairly stupid, turned his back on Jimmy. At that point Jimmy should have scanned Bob’s desk, any memos or notepad with writing on them, and anything written on the white board. If Bob is controlling any territory that Jimmy wants, Jimmy lost a chance to find out.

Two, he should have taken note of Bob’s conversation, which was probably with a girlfriend or spouse. The tone of it was filled with low-level anger and frustration, a sign of relationship trouble, a serious weakness. That fact should have been filed away in Jimmy’s list of usable facts. Workers with relationship problems are extremely easy to manipulate. There is much more on this in Chapter Three: Know Your Enemies, Otherwise Known as Your Co-Workers.

And another thing Jimmy didn’t take note of, but he’ll realize it soon enough…His boss is an ass. You might think Dick is a disciple of the White Collar Warrior because he has an air of confidence and used the lame technique of “accidentally” talking shit about someone when you know they can hear you.

Let’s get something straight. A WCW is almost always subtle, almost always perceived as a nice person, almost always liked by those around him. Going out of your way to piss people off is a dumb move, especially the people who work for you because those are the people to whom you are the most vulnerable.

In the olden days, when you went into battle with sword and shield, you held your shield toward the enemy, anticipating that’s where an attack will come from. And that left your back is exposed to whom? An ally with a sword as sharp as yours. You really want the guy behind you, with a clear shot at your unprotected backside, pissed at you?

END OF CHAPTER ONE